Frequently Asked Questions

Everything you need to know about shopping with Real Groovy

What are your shipping rates and delivery times?

We offer flat-rate shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and local customs processing.

What is your return policy?

We want you to love your purchase. If you are not completely satisfied, you can return any item in its original condition within 30 days of delivery for a full refund or store credit.

How do I track my order?

Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website so you can monitor your package's progress in real-time.

Which payment methods do you accept?

Real Groovy accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Are your products covered by a warranty?

Yes, all our products come with a standard 12-month manufacturer's warranty against defects. If you experience any quality issues, please contact our support team with your order number and photos of the fault.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. If you need to make a change or cancel, please contact us within 1 hour of placing your order. After this window, we may have already dispatched the item.